How we can help you

Whether you see privacy as a differentiator, or just something which you need to "do right", we can help.

In a world of increasingly complex privacy law, you want someone who knows the legal frameworks inside out and has years of operational experience.

Neil spent several years as head of privacy for the UK operating company of a global communications provider, helping to design cutting edge products and services, as well as being responsible for the privacy rights of almost 20 million communications customers.

New products and services

Products, services, apps, wearables — whatever!

You have probably heard of the terms "privacy by design" and "privacy impact assessments".

We can help you design services in a way which meets your commercial objectives without alienating customers or triggering undue regulatory concern, including giving you clear, pragmatic advice on challenging topics, such as data analytics.

Compliance

From getting your business registered with the Information Commissioner's Office to establishing a solid policy framework, and from embedding good practices across your organisation to helping you meet your regulatory obligations, such as dealing with subject access requests, we can support and guide you.

Incident handling

Nobody wants to have a privacy-related incident, but worse is having an incident without a plan for how to deal with it. We can help you make that plan, so that an incident is not a panic. Or, if you've had an issue, we can help you get back on your feet again.

Some services are the subject of mandatory personal data breach reporting obligations — it is worth knowing whether your service falls into that category and, if so, what to do and how.

Contractual issues

If you are going to be engaging someone to process your customers' precious data on your behalf, you'll need to ensure that you have an appropriate data processing agreement, as part of your security strategy.

If you are processing on behalf of another data controller, you'll want to make sure that you have a clear view of your obligations, risks and liabilities. Getting expert legal advice early in the process can help reach an agreement which works for both parties.

Operational issues

There is a plethora of operational issues associated with processing personal data, including handling subject access requests, managing regulatory correspondence and dealing with requests from customers, third parties, law enforcement and courts.

Many of these obligations can be made easier and less disruptive by thinking them through in advance, rather than waiting for them to arise — we can put you on the right path.

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