• We keep to a minimum the information we hold about you
  • We use your data to provide our services to you, respond to your enquiries, manage our relationship with you, meet our legal obligations, and improve our website
  • We delete your data when it is no longer needed for these things
  • Generally, we do not give your information to third parties, but there are some exceptions
  • You have lots of privacy rights
  • We take security seriously
  • We record calls
  • We do not use cookies on our website
  • We are happy to answer your questions about any of this
  • This page was last updated on 18th May 2018
📄 Want more detail?

To see more about how we use your personal data, read the notice or notices which apply best to your relationship with us:

🎤 Call recording

We record some of our calls, as we find that it can be useful to listen again to conversations, particularly the more technical ones, to help understand what we have been told. Sometimes, we need to listen to things two or three times and, by being able to do this automatically, we save you having to repeat yourself. That way, we can hopefully ask more relevant and useful questions.

Calls are recorded and stored on our premises, and not on any third party cloud platform. The server on which our telephony platform runs has full disk encryption, as indeed do all our servers containing client data. If we need to listen again to a call, we download the file to a computer and listen to it there. These, too, have full disk encryption.

We delete the recordings as soon as we have decided that we will no longer need to listen to them again. In most cases, this is immediately after the call takes place. Recordings are removed from the server automatically each day.

Occasionally — for example, a call with an insurance provider, or with a party who is not a client — we may retain a recording, as evidence that a particular conversation took place, or of what was said.

Where we have a phone call relating to a client's matter where the client is not present, we may share the call recording with that client by their preferred communications mechanism (which may include unencrypted email).

Here's our legitimate interests assessment for our call recording.

ICO registration

decoded:Legal is registered with the Information Commissioner's Office (ZA152364).

Get in touch